FAQs

Account
-Do I need to register before placing an order?

You can place an order without registering, but we recommend that you register an account to facilitate tracking of your order information.

-How to register?

Go to the My Account page or click the Account button in the upper right corner of culinyx.com and fill in your email and password as required.

-What if I forget my login password?

Don't worry! If you forget your password, just click the "Forgot your password?" link on the "Login" page and enter your email, and you will receive a password reset email.

-What if I can't log into my account?

Please double-check your login information. Please make sure that the email address is the same as the one you registered with and that the password is correct. And make sure your web browser accepts cookies. If you still can't access your account, please contact us to resolve your issue.

When will my order be shipped?

Orders are usually processed and shipped within 2-3 business days after purchase.

How long does it take to ship?

The average shipping time is about 5 to 15 business days.

How do I cancel my order?

We can only cancel an order before the item has been shipped.After this time, the order is likely to have been processed and ready to ship or has already been shipped. Once cancelled, we have no right to process it. We apologize for any inconvenience this may cause, but we pride ourselves on fast service, which includes shipping as quickly as possible.

What is my tracking number?

After shipping, customers will receive a shipping confirmation email with the tracking number.

What payment methods do you accept?

We only accept Paypal.

If you have any queries, Please contact with us. 

Company : Huaihua Leying Trading Co., Ltd.
Address : Group 4, Zhoujia Village, Chenyang Town, Chenxi County, Huaihua City, Hunan Province, China
Phone :  +86 15396212594
Email : [email protected]

Working Time : Mon - Fri 08:00-17:00(UTC+8)

On the business day, we will back to you within 24 hours